ONLINE ORDER SHIPPING POLICY
We ship Monday thru Friday via UPS (USA) and DHL (International). Please find our shipping costs as follows:
Free Shipping for Orders over $150
|Domestic Ground for lower 48 states||$10.00|
|Domestic Ground for Alaska & Hawaii||$20.00|
|Next Day Air||$45.00|
|Canada & Mexico Flat Rate||$35.00|
|Rest of World Flat Rate||$55.00|
Orders placed before 12pm EST will be shipped same day. Orders placed on weekends will be shipped the following Monday. Tracking information is sent once the order has been processed and shipped.
For international orders, Alex Mill has no control over customs or import duties incurred once the parcel reaches its destination country. We cannot assume responsibility for these fees.
The customer takes full liability for all postal charges , return shipment costs, and customs charges should they refuse to accept a parcel due to import duties or taxes.
ONLINE RETURNS & EXCHANGES
We are happy to accept online returns or exchanges within 14 days of the delivery date. All goods must be returned in original, unused, unwashed and resalable condition along with a copy of your original invoice.
To initiate a return or exchange, please email us at firstname.lastname@example.org with your invoice number, a list of items you want to return, and the reason for return or exchange. TO INITIATE A RETURN OR EXCHANGE, PLEASE EMAIL US AT INFO@ALEX-MILL.COM WITH YOUR INVOICE NUMBER, A LIST OF ITEMS YOU WANT TO RETURN, AND THE REASON FOR RETURN OR EXCHANGE. UPON APPROVAL OF YOUR RETURN FROM ALEX MILL—PLEASE RETURN YOUR ITEM(S) TO:
attn: Online Returns
268 Elizabeth Street
New York, NY 10012
As we cannot assume responsibility for the reimbursement or compensation of packages lost in transit, we recommend using a courier service that provides tracking information.
Please note all sale items are final.
Sales tax is charged for orders that ship within the state of New York at the local tax rate. We do not charge sales tax for out of state shipments.
All orders submitted are encrypted using industry standard 128 bit encryption technology to ensure your transactions are processed safely.
Your privacy is extremely important to us. We will never sell or share your personal information with anyone.